The goal of the system is to manage customer queues, manage waiting times, and organize the process of receiving the required service for the customer. The system also has the technological and digital capabilities to work within banks, hospitals, service centers, telecommunications companies, and government institutions, where the process of waiting and entering is organized and fully automated.

To implement such a system usually requires a high-cost investment, so we saw that we develop a system using low-cost, high-performance techniques using the latest modern technological tools to suit all parties. The system allows customers to know the expected time until receiving the service and the number of customers who precede it, and thus the customers are not They are obliged to wait as they can use the waiting time to spend other personal matters inside or outside the place and thus reduce the crowds significantly.

In addition, the customer can take advantage of the waiting time by evaluating the services provided to them or expressing their suggestions or complaints by using the customer survey system, and for further interaction, the customer can book an appointment through a mobile application developed for this purpose, this application can be downloaded from in the mobile application market.

QSkip contains the following applications :

• Central customer queue management system for all branches.
• Central display content management system for all branches (Digital Signage).
• Automated voice call management system.
• Central reporting management system for all branches.
• Customer survey system.
• Ticket booking application through cellular phones.

QSkip contains the following features :

> Reports

> Statistics and charts

> User management of the system control panel

> Manage permissions for the system control panel

> Integration with other systems

> Customer Satisfaction Solution more information

Reports :

Reports are the most important components of any system, as they are the most important tools used by the senior management for decision-making and follow-up of the performance of the donation payment machines. Therefore, many reports were provided and managed from one tool to provide sufficient data on operations. Tools were also provided to filter results to obtain specific data. Tools for extracting report data on a file in several formats.

Statistics and charts :

To assist the senior management in decision-making and follow-up on the donation payment machines, summary statistics and graphs have been provided for daily, monthly, and also annual data about the services provided, the cases of customer queues, as well as the number of tickets and reservations.

User management of the system control panel :

It is only possible to access the systems through authorized users, so we have developed a user management system so that adding, deleting, and modifying operations can be performed on them and their passwords, in addition to deleting or banning a specific user.

Manage permissions for the system control panel :

System users are granted permission to perform specific operations, each user according to his competence, and other data is also withheld to protect system data, so the system defines the role of each user on the system in the form of groups. Each group has the authority to view and control parts or parts of the system.

Integration with other systems :

We took into account when designing the system the use of techniques that allow us to integrate with other systems to exchange benefits and to export process data for use in other operations.

Customer Satisfaction Solution :

Service establishments aim to obtain a continuous evaluation of the experience and control of customer satisfaction to provide a high level of quality services provided to them. Therefore, this system was developed as a tool that helps senior administrations to make decisions regarding the development of their services. click here for more information about our customer satisfaction solution